Avalon Waterways invites cruisers to say “hello” to the world’s most fascinating places with unmatched intrigue, curiosity, wonder and joy. When you’re ready to travel again, we're here to support you. Your safety, as well as the safety of our employees and partners, has always been our top priority, which is why new physical distancing and cleaning measures have been put in place on all of our tours.
Our new Cruising with Confidence policy features new health and safety procedures from the moment you arrive to the moment you leave, without taking away from having the time of your life. The policy will evolve as time goes on and as we continue to monitor local public health recommendations, but what won’t change is our commitment to keeping you safe as you explore our big, beautiful world.
|Avalon will continue to review and update Assurance initiatives as we make our return to the world’s waterways including adhering to – and building upon – the standards set forth by travel and health agencies across the globe, including the European Centre for Disease Prevention (ECDC), Center for Disease Control (CDC), World Health Organization (WHO), and Cruise Lines International Association (CLIA).|
The world has changed, but what remains certain is our commitment to your peace-of-mind while travelling. Not only have we enhanced our on-trip health and safety protocols with our Avalon Assurance program, we are also offering you risk-free, hassle-free and strings-free bookings with a 2021 Peace of Mind Plan. View Plan Details >>
Avalon is dedicated to giving our guests a safe, stress-free getaway. To that end, with help from our Global Health & Safety Team, we’ve established a set of enhanced pre- and on-trip protocols and procedures to ensure health – and happiness – throughout your journey with us.
We’ll take every step to ensure you and your travelling companions are ready for the journey. Along with a host of pre-trip info to ensure you’re prepared for your cruise, you’ll have access to the AvalonGO App—a great resource for your cruise schedule and details, onboard amenities and services, destination information, and updates related to your cruise.
And as an additional assurance measure, we’re providing guests with a set of health and safety advice and instructions, ensuring that all health considerations have been taken into account before leaving home.
And what if you want to change your plans? No problem! Each new booking comes with our 2021 Peace of Mind Travel Plan, enabling you to change your travel plans with us to a new date, destination or even brand up until final payment.
View Plan Details »
You’ll receive a warm welcome by your Avalon crew. They’re ready, willing and able to ensure that you have a healthy and happy journey with us—here’s how:
~ Cruise Directors, Adventure Hosts, dining, housekeeping and reception staff, drivers and local guides wear face masks when with guests, ensuring the spread of joy, not germs, while also making masks available to guests, as needed, throughout your journey.
~ Key crew members are trained in First Aid and CPR, as well as our enhanced health and safety protocols
~ They’re supported 24/7 by our local offices, who are well-equipped to handle on-trip issues
~ They have extensive local knowledge to help enjoy your destination safely, including information on navigating your shore excursions with confidence, as well as a host of independent exploration options.
~ Onboard health screening, including touch-free temperature-check, for all guests and crew. Guest temperatures will be checked at embarkation and when returning to the ship throughout the cruise. If any guest shows signs of sickness or have a high temperature, your Cruise Director will assist in finding local medical facilities.
~ Direction and details on social distancing throughout your cruise.
~ Luggage disinfection prior to boarding the ship (with our team wearing gloves and masks).
Avalon goes the extra mile to ensure your home away from home, your Avalon ship, is clean and safe throughout your voyage. This includes enhanced cleaning and hygiene protocols, followed with the utmost diligence, including twice daily stateroom cleaning and hourly cleaning of the ship’s common areas. Lounges and Dining Rooms receive special attention before and after each use.
And cruising with Avalon removes many “touch points” of travel, including luggage handling, checking in and out of hotels, and the purchase of sightseeing tickets. All this ensures only hearts are touched, not hands. We’ve also taken the extra step of removal of many printed items, replaced with easy-to-access information at our interactive kiosks, on screens throughout the ship, and via the AvalonGO App.
And safety extends off the ship, as well. Our shore excursions include expedited entry into must-see attractions, which means no waiting in long, crowded queues of people. For moments when touch is necessary, hand sanitisers are at-the-ready throughout each ship and on our vehicles.
Our aim is that your cruise leaves you as healthy as—and happier than—when you left. Efficient and reliable airport transfers are available to book so that’s one less thing to worry about.
As you prepare for the journey home, If you need any assistance or are not feeling 100%, just let your Cruise Director know and we can help find local medical assistance to get you ship-shape before your return.
Please check our Travel Updates for the latest information.
Over the last 10 years, river cruising has grown, making waves in the travel industry and proving that, when it comes to bodies of water, ships, and cities, bigger isn’t always better. Avalon Waterways has led the way with our spacious, innovative, and award-winning Suite Ships®. Combined with the highest health standards and environmentally conscious practices in the industry, an Avalon Waterways river cruise gives travellers peace of mind throughout their holiday—from embarkation to the last goodbye.
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